Terms of service

Last updated: 10 October 2026

In short: we offer live guidance and religious services, not guarantees. You see the price and the refund terms before you pay. You can cancel a consultation for a full refund up to 24 hours before it starts. If something goes wrong, tell us and we'll put it right.

1. Who we are

VidhiRoots is a brand of Lambryx Tech Innovations Private Limited, a company registered in India (CIN U62013JH2025PTC025831), registered office 177/A, Dahu Toli, Hatma, Kanke Road, Ranchi, Jharkhand 834008, India ("we", "us"). Contact: [email protected], or WhatsApp +12015847322. These terms apply when you book or use any VidhiRoots service.

2. Our services

  • Consultations: live video sessions with a Vedic astrologer, of the length you book.
  • Horoscope matching (kundli milan or jathakam porutham): an astrologer compares two birth charts and explains the result to you on a call and in writing. The written result comes within 3 days of receiving complete details.
  • Auspicious dates (muhurat): an astrologer chooses and confirms in writing auspicious dates and times for your event, in your local time, within 3 days of receiving complete details.
  • Pujas: a priest performs the puja you choose at a temple in India, with a sankalp in the names you give us, on the date agreed with you. Each puja is performed for one family only. When we confirm the date, we tell you the temple's name and town. The price includes materials and the priest's dakshina. We send you a video of the puja being performed within 7 days.

Every service is prepared and delivered by people. Before you pay, we confirm the service, what's included and the price. After you pay, you book a consultation time from the astrologer's available times, or send us the details for your matching, muhurat or puja; for a puja, we then agree the date with you. If no available time or date suits you, you can cancel for a full refund.

3. What our services are, and are not

Astrology is a traditional practice of reflection and guidance. Some US states have old laws on paid fortune-telling, such as New York Penal Law section 165.35. Where a law in the place you live allows paid astrology only for entertainment or amusement (for example New York Penal Law section 165.35), our consultations are offered there on that basis. Wherever you live, please don't rely on a reading to predict or decide events. Our guidance is not a substitute for medical, legal, financial, psychological or other professional advice, and we don't claim that it can predict or change events.

A puja is a religious service. We promise that it is performed as described, not that it will bring any result, such as a marriage, a job, recovery from illness or money. Any decision you make after a consultation is yours. Please read our disclaimer.

Our free tools (family dates and birth star) work out dates and stars from astronomical calculations and widely followed rules. Families, regions and panchangs differ, so please confirm important dates with your priest. The tools are provided free and as they are, and we are not responsible for a date you keep based only on them.

4. Who can book

You must be 18 or over. If you give us someone else's details, such as a family member's birth details, you confirm that they're happy for you to do so. If you book for a child, you must be their parent or guardian.

We take bookings only from the countries our chat lists. We may decline or cancel an order, with a full refund, if the law where you live doesn't allow the service.

5. Our AI assistant

The first replies on WhatsApp come from an AI assistant, and it tells you so. It answers questions and helps arrange bookings, but it does not give readings. It can make mistakes, so what we confirm before you pay is what counts. Type HUMAN at any time to talk to a person.

6. Prices and payment

  • We tell you the price, the currency and what's included before you pay. The price shown is the full price. We don't add fees afterwards.
  • Your first booking is 10% off. The price we tell you already includes the discount. It applies once per customer and can't be combined with a partner organisation's code, which gives its members a larger discount on their first booking instead.
  • You pay in full in advance, by card or other methods offered by Razorpay. Their terms also apply to the payment.
  • Every purchase is a one-off payment. We don't sell subscriptions or renew anything automatically.
  • Your bank may charge its own currency conversion or foreign transaction fees. We have no control over these.

A puja payment is for a service we arrange. It is not a donation to the temple, and it is not tax-deductible.

7. Your part

  • Give accurate birth details. Readings, matching and muhurat depend on them.
  • Join sessions on time. We'll wait 15 minutes before treating a session as missed.
  • Treat our astrologers, priests and team with respect. We may end a session or refuse service if someone is abusive; if we do, we refund any part of the service not delivered.
  • Don't record a session without the astrologer's agreement. We don't record sessions ourselves unless you ask us to.

8. Changing or cancelling

Our cancellation and refund policy forms part of these terms. It also explains your statutory rights.

9. Our responsibility to you

We are responsible for providing the service we sell you with reasonable care and skill, as described. If we don't, tell us and we'll put it right or refund you.

Nothing in these terms limits your statutory rights as a consumer, or our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Apart from that:

  • we are not responsible for decisions you make, or what happens, after acting on guidance;
  • we are not responsible for delays caused by events outside our reasonable control, such as network failures, natural events or temple closures. If one of these stops us from delivering, we rearrange with you or refund you;
  • our total liability to you for a service is limited to the price you paid for it. This limit does not apply to your rights under the Australian Consumer Law, New Zealand's Consumer Guarantees Act or any other consumer law that can't be limited.

10. Complaints

Email [email protected] or message us on WhatsApp. We acknowledge complaints within 48 hours and resolve them within one month of receiving them. Our grievance officer is Kanchan Devi, Director, Lambryx Tech Innovations Private Limited (email [email protected], or WhatsApp +1 201 584 7322 and write 'grievance'). If we can't resolve a complaint, you can use the consumer bodies and courts available where you live. If you live in India, you can also complain to the District Consumer Commission where you live or work, including online at e-daakhil.nic.in (Consumer Protection Act, 2019, section 34).

11. Law and courts

These terms are governed by the laws of India, and the courts of Jharkhand have jurisdiction. If you are a consumer living in another country, you also keep the protection of the mandatory laws of that country, and you can bring a claim in your local courts where those laws allow.

12. Changes to these terms

We may update these terms. The version that applies is the one in force when you paid. We'll update the date at the top whenever we change them.