Delivery policy
Last updated: 11 October 2026
Everything we sell is a service delivered online or at a temple in India. We ship nothing physical, so there are no shipping or delivery charges. The price we confirm before you pay is the full price, wherever you live.
How each service is delivered
| Service | How you receive it |
|---|---|
| Consultation | A live video session with an astrologer at the time you book. We send you the link to join. |
| Horoscope matching | A written result sent to you by WhatsApp or email. A short call to talk it through is available if you would like one. |
| Muhurat | The auspicious dates and times for your event, confirmed in writing by WhatsApp or email, in your local time. |
| Puja | A priest performs the puja at a temple in India on the date agreed with you, with a sankalp in the names you gave us. We tell you the temple's name and town when we confirm the date, and we send you a video of the puja on WhatsApp. |
No physical item is posted to you. Nothing is delivered to an address, so you don't need to give us one.
Timelines
- Consultations: at the time you book. If you pay and none of the astrologer's available times suits you, you can cancel for a full refund (see cancellations and refunds).
- Horoscope matching and muhurat: the written result comes within 5 days of us receiving your complete details.
- Pujas: on the date we agree with you. The video of the puja comes within 10 days of it being performed.
The days above start when we have everything we need from you, such as complete and correct birth details, or the names for the sankalp.
If we can't reach you
- We contact you only in the chat you started with us, or the email or WhatsApp number you gave us in a form on this site. Please keep those working and check them after you pay.
- If we need something from you to deliver, such as details for your matching, muhurat or puja, or a time for your consultation, we ask for it in the chat. We can't deliver until we have it, and the timelines above wait for it.
- For a consultation, we wait 15 minutes after the start time before treating the session as missed. If you haven't told us, the refund rules for a missed session in our refund policy apply.
- If you have paid but don't give us what we need, you can still cancel and ask for a refund as set out in our refund policy. For a puja, please tell us as early as you can, because the temple prepares for it.
If we can't deliver
If we cancel, or we can't deliver a service you have paid for, we refund you in full. If we haven't delivered within 21 days of the agreed date (for matching and muhurat, the date your written result was due), we refund you in full without you having to ask. Refunds go back to the card or account you paid with, within 14 business days of agreeing the refund. If you think something wasn't delivered as described, tell us within 7 days with your order number, and we'll put it right first. The details are in our cancellations and refunds policy.
Events outside our control, such as network failures, natural events or temple closures, can delay a delivery. If one does, we rearrange with you or refund you (terms, section 9).
Where we deliver
We serve customers in the United States, Canada, Australia, New Zealand, Singapore and India. Video sessions and written results work anywhere with an internet connection, so you can use them whatever your time zone, and we offer times in yours. There is no extra charge for delivery to any of these countries. Pujas are performed at temples in India for families anywhere. Your bank may charge its own currency conversion or foreign transaction fees, which we don't control (terms, section 6).
Questions about delivery? Contact us.